Frequently Asked Questions

It runs on Microsoft ® Windows 10 Pro, which provides high reliability and security, combined with a user-friendly desktop environment. We have uninstalled or removed from Windows 10 Pro unwanted programs and apps included by default (bundled software) in order to increase performance and security of Bitnode Box.

To learn more about Windows 10, please check out Windows 10 Computer Specifications.

Yes, it includes Windows Defender Firewall and Windows Security Antivirus, which provides the latest antivirus protection. From the moment you start up, Windows Security is on guard and continually scans for malware (malicious software), viruses, and security threats. In addition to this real-time protection, Windows Update is set to download and install security patches and other important updates automatically.

To learn more about Windows Security, please check out Stay protected with Windows Security.

It uses Bitcoin Core, the leading client application to connect to the Bitcoin peer-to-peer network and sync with the blockchain. Bitcoin Core is an open-source software development (OSSD) released under MIT license, which is a direct descendant of the original Bitcoin software client released by Satoshi Nakamoto after he published the famous Bitcoin whitepaper.

Bitcoin Core consists of both “full-node” software for fully validating transactions and blocks on the blockchain, as well as a Bitcoin wallet. Bitcoin Core includes a Graphical User Interface (GUI), a command line interface (bitcoin-cli) and a daemon (bitcoind). Bitnode Box runs the latest release of Bitcoin Core, version 24.0.1.

To learn more about Bitcoin Core, please check out Running A Full Node.

Bitnode Box uses the Lightning Network Daemon (lnd), a full implementation of Lightning Network node, developed by Lightning Labs in Go and released under the MIT license.

The Lightning Network Daemon (lnd) has several pluggable back-end chain services including bitcoind (Bitcoin Core), btcd (an alternative full node Bitcoin implementation), and neutrino (a new experimental light client). The project's codebase uses the btcsuite set of Bitcoin libraries, and also exports a large set of isolated re-usable Lightning Network related libraries within it. The Lightning Network Daemon (lnd) is capable of:

• Creating channels.
• Closing channels.
• Completely managing all channel states (including the exceptional ones).
• Maintaining a fully authenticated+validated channel graph.
• Performing path finding within the network, passively forwarding incoming payments.
• Sending outgoing onion-encrypted payments through the network.
• Updating advertised fee schedules.
• Automatic channel management (autopilot).

To learn more about Lightning Network Daemon (lnd), please check Builder's Guide to the LND.

Lightning Terminal (LiT) is a web browser-based dashboard for managing Lightning nodes and channel liquidity, developed by Lightning Labs. Through Lightning Terminal, you can easily, securely and privately manage your Lightning node remotely. Lightning Terminal allows you to monitor your node’s health, open channels, rebalance your liquidity, buy and sell channels on Pool, and perform Loops.

To learn more about Lightning Terminal, please check Builder's Guide to the Lightning Terminal.

Sparrow is a powerful Bitcoin wallet that allows you to use the most advanced features for securing your Bitcoin and preserve your privacy. Sparrow is capable of running with your own Bitcoin full node, by connecting to Bitcoin Core.
Sparrow supports all the features you would expect from a modern Bitcoin wallet:

• Full coin and fee control with comprehensive coin selection.
• Support for all common hardware wallets in USB and airgapped modes.
• Lightweight and multi platform.
• Strong encryption.
• Full support for single sig and multisig wallets on common script types.
• A range of connection options: Public servers, Bitcoin Core and private Electrum servers.
• Fully featured transaction editor that also functions as a blockchain explorer.
• Standards based including full PSBT support.
• Labeling of all transactions, inputs and outputs.
• Send and receive to PayNyms, both directly (BIP47) and collaboratively.
• Fully featured Whirlpool client.
• Testnet, regtest and signet support.

To learn more about Sparrow Bitcoin Wallet, please check Sparrow Features.

No, you need to create a Bitnode account in order to place an order. By registering as a customer, at any time in your account, you can check the status of your order, track a shipment, print an invoice, edit your email, phone or shipping address, and more.

Also, Bitnode account allows you to check your order history, have your shopping basket items, save payment details for next time, and get rewarded with points.

It’s quick and easy to create an account. Just visit https://www.bitnodelabs.com/account/register and fill out your data.

Once we receive an order, it usually takes over 3-5 business days to be processed. This is the time it takes for us to confirm the order, receive payment, prepare the product and package it, ready for shipment. Our processing times do not include delivery times. Please note that during holidays this processing time may be longer.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@bitnodelabs.com and we’ll solve any issue with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

You can check the current status and details of your order at any time by logging into your Bitnode account and clicking on the order number. The possible values of Fulfillment Status are as follows:

Fulfilled: Every line item in the order has been fulfilled.
Partially Fulfilled: Some, but not all, of this order’s line items have been fulfilled.
Unfulfilled: None of the line items in the order have been fulfilled.
Restocked: Order has been cancelled and all line items have been restocked.

Moreover, we’ll provide you with email updates at every stage of your order, from the moment you place it, through to shipping and delivery.

As long as your order hasn't been dispatched, you can still make changes to it or cancel it by contacting us straight away via support@bitnodelabs.com. If your order has not yet shipped we may be able to change the shipping address or shipping method. If you want to cancel or change the items on your order, it will be canceled and your card will be refunded so that you may place a new order for the correct items. If you need to order a greater quantity or additional items, please place a new order.

Once you receive the shipping confirmation or your order status shows Shipped, we are unable to change or cancel your order.

Once we have verified the order payment (it usually takes 2-4 working days), you can view and download an invoice by logging into your Bitnode account and selecting the order number. Below the payment details, you will find the menu link "Order Invoice".

We accept payment through PayPal and from major debit or credit cards: Visa, MasterCard, American Express, Maestro, Discover, Diners, and UnionPay. To process your payment you’ll be taken to the PayPal Checkout page, where you’ll be prompted to log in to your PayPal account, or guest checkout using debit and credit cards without having a PayPal account login. You’ll then be directed back to our merchant website once your transaction is complete.

Moreover, we are pleased to accept Bitcoin and Lightning Network payments, through the OpenNode payment processor.

Absolutely, you can pay for your order with Bitcoin. To do so, simply choose Bitcoin as your payment method at checkout, then you will be redirected to our Bitcoin payment processor (OpenNode) to complete your purchase securely. You can choose to pay via either Bitcoin on-chain or Lightning Network. OpenNode handles the conversion to Bitcoin from the fiat price listed in the store.

We try our best to ensure that our customer data remains private and secure. All transactions are secure and encrypted using a Let's Encrypt certificate, which encrypts communication between our website and user's web browser, shown by the secure HTTPS padlock in the browser bar.

Our website uses the Shopify e-commerce platform, which is certified Level 1 PCI DSS compliant and supports 3D Secure checkouts. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. PCI DSS Level 1 is the highest level of compliance, so you can rest assured that your payments are safe and secure.

3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the user to the card issuer’s domain, then back to the online store's domain to complete payment. 3D Secure checkout is currently required for online stores in countries under the PSD2 directive.

To learn more about payment security, please check PCI compliant.

If you have a discount code you wish to use, please enter it in the field provided at checkout. The discount will be applied to the item's price.

You can check the payment details of your order at any time by logging into your Bitnode account and selecting the order number. Payment details are displayed below the Order section.

The possible payment status values are as follows: Authorized, Pending, Paid, Partially Paid, Refunded, Partially Refunded, Voided and Cancelled.

The payment pending status indicates that the payment provider has started processing, but needs time to complete the payment. Depending on the payment type, it can take several days for a payment provider to process a payment. In this case, the order is created and inventory is reserved for the order, until customers can complete the checkout process.

We currently ship orders to the United States (US), European Union (EU) countries, and North Ireland. Please refer to this detailed list of available shipping countries before ordering our products to ensure that we can deliver to your geographic location. New shipping countries will be added soon, stay tuned for updates.

Austria (AT)
Belgium (BE)
Bulgaria (BG)
Croatia (HR)
Cyprus (CY)
Czech Republic (CZ)
Denmark (DK)
Estonia (EE)
Finland (FI)
France (FR)
Germany (DE)
Greece (GR)
Hungary (HU)
Ireland (IE)
Italy (IT)
Latvia (LV)
Lithuania (LT)
Luxembourg (LU)
North Ireland (GB-NIR)
Malta (MT)
Netherlands (NL)
Poland (PL)
Portugal (PT)
Romania (RO)
Slovakia (SK)
Slovenia (SI)
Spain (ES)
Sweden (SE)
United States (US)

We charge a flat-rate shipping fee of $35 per order to anywhere in the United States (US), or €30 to the European Union (EU) and North Ireland.

Once the order has shipped out, the delivery will take place within 3-5 business days. Please get in touch if your order hasn't been delivered according to the expected timescale, and we will check your shipping status.

Yes. You can track your order in real time using a shipment tracking number on our delivery service provider's website or by logging into your account and clicking on "Track your Order".

You will be provided with a tracking ID number on your order details and via shipping confirmation email once your order has been shipped. We ship our products internationally with Correos courier.

You can only change your shipping address before the order has been shipped. Once you receive the shipping confirmation email or your order status shows "Shipped", we are unable to change your shipping address.

Please ensure your shipping address, email address and phone number are correct when entering them at checkout. We will not be responsible for shipping to incorrectly supplied addresses, and will not refund these orders and/or additional shipping fees.

Unfortunately, courier companies cannot deliver to Post Office Box addresses, as they are not a physical address where there is a recipient to sign and accept delivery of the parcel related to the order placed.

If you notice significant damage to your package upon receipt, please ask the courier to open the box and visually inspect the contents with you. In case the content is damaged, a parcel damage report should be filed in the presence of the courier. Then please contact us immediately at support@bitnodebox.com with the details, including all documents needed to claim the parcel (order receipt, damage report, and photos of the damage). If you notice any damage after the courier has left, you have 14 days to report us the damage so that you can request a return. Please read our Return Policy for detailed information.

You can request a return for a full refund or exchange of any product purchased from our store which you return in accordance with our Return Policy.

To be eligible for a return, you must meet all of the following conditions:

• You have contacted us to request a return within 14 days (cooling-off period) from the date of delivery.
• You have the order receipt or other proof of purchase.
• All items must be returned in the same condition as received, unopened, unused, unworn, unaltered, unstained, undamaged and/or unmodified in any way.
• Return all original product packaging with tags attached, including boxes, bags or any items used to wrap and protect the product.
• Return all items and accessories delivered with the product, including power adapters, plug adapters, power cords, cables, manuals, warranty, stickers, and free gifts or bonus items.

We reserve the right to refuse returns of any merchandise that does not meet the return conditions, in our sole discretion.

Please inspect your order upon reception and to request a return, you should first contact us at support@bitnodelabs.com for approval. Products sent back to us without first requesting a return will not be accepted.

Our customer support team will evaluate the issue and help you complete a return for any of the following cases: (a) unopened, unused or unworn product; (b) product is faulty, not as described or does not do what it's supposed to; (c) product damaged in transit; (d) wrong product was received.

If your product is eligible for return, we will issue you with a return note by email, including a return shipping label which you can print off and affix to your return package. Please note that you will need to arrange a suitable packaging with padding inside to ensure items are safe and secure during shipping. We shall not be responsible for loss or damage to the items while in transit to us.

For best service to your return, we suggest using a reputable carrier along with having a shipment tracking number. As soon as we've received your return, we'll notify you by email. Please note that we'll only refund your return shipping costs if the issue is found to be related to a faulty product, the product was damaged in transit, or the wrong product was received.

If for any reason, you're not completely satisfied with your purchase, you may request a return for a full refund of your order within 14 days of receiving it, by contacting us at support@bitnodelabs.com. Once we've received and inspected your return, we'll let you know whether your refund has been accepted.

Providing your product meets all our return conditions, you’ll be fully refunded through the original payment method. Please note that if your product isn't returned in the exact condition it was received, you may get a partial refund. This includes items that are missing nonessential parts or tags, or have other signs of use.

Once we've received your return, it usually takes 3-5 business days for us to verify the return and complete the process of refund. We'll notify you by email when your refund has been processed. You can check the financial status of your order at any time by logging into your Bitnode account and clicking on the order number.

Please note that refunds will typically take 7-10 business days (depending on your bank or card issuer) to show up on your original form of payment. If you have not received it within the above timeframe, we would recommend contacting your financial institution first to track the transaction.